GoodHope Asia Holdings Limited - ICT Coordinator Assistant

:: URGENTLY REQUIRED ::

EXCELLENT GROWTH OPPORTUNITIES WITH A REGIONALLY EXPANDING BUSINESS

We are a well established foreign conglomerate having business interest in palm oil plantations, breweries, financial services and leisure. GoodHope Asia Holdings Limited is the groups’ plantations in Indonesia who has a land bank in excess of 100,000 hectares of plantations and mills in several provinces of Indonesia. In line with our expansion plans and commitments for growth, we are now seeking to recruit high caliber and dynamic professionals to be placed in regions of Indonesia.

ICT Coordinator Assistant [AICT]
(Sampit)
Responsibilities:

    Provide first leave of support for all end-users within the organization
    Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required user support service levels
    Collaborate with system and network administrators to ensure efficient operation of the company's desktop computing environment.
    Where required, administer and resolve issues with associated end-user workstation networking software product
    Receive and respond to incoming calls, pages, and/or e-mails regarding hardware and software problems.
    Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
    Develop and maintain an inventory of all ICT related hardware and software including desktops, servers, routers, switches and all IT related hardware
    Monitor and follow-up for all warranty related issues including warranty claims. replacements and renewal
    If necessary, liaise with third-party support

Requirements:

    Candidate must possess at least a diploma or bachelor's degree in engineering (computer/telecommunication), computer science/information technology or equivalent
    Minimum 2 - 3 year(s) of experiences providing first level of support and maintenance for a desktop and laptop computer environment. Excellent troubleshooting skills and customer support skills
    Certificate: Microsoft Certified Professional (MCP), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Network Administrator (MCNA), Linux+
    Good computer skills, Ms. Office. Lotus Notes, and collaborative tools.
    Able to write & speak in English (preferably)
    On call availability, sitting for extended hours
    Ready to be placed at Central Kalimantan (Sampit)

If you got what it takes to take on the challenges and you are qualified with the qualifications that mentioned above, please submit your complete applications within one month indicating the job code of the post applied in the subject column to HR Recruitment PT. Agro Harapan Lestari, soft copy (files in "pdf" format with maximum size 1 MB) via e-mail:

recruitment@goodhope-id.com

or hard copy to address:

Menara Global Building 16th Floor
JI. Jend. Gatot Subroto Kav. 27
Jakarta, 12950 Indonesia

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